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Profile Jennifer Leggett of Lindsey Pest Services
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Summer worker buys the company
By Ernie Neff
Management philosophy: Use the golden rule
Always
treat others the way you want to be treated, is Jennifer
Leggett's key management philosophy. She says that applies
to employees as well as customers. Because if I take care of
them (employees), they're going to take care of the
customers. (Leggett applies that same philosophy to life,
volunteering at her Catholic church and its elementary
school. Come fall and winter, she practices with a group
that tap dances for nursing home audiences around
Christmastime.) Leggett says her employees are all
pleasant and mannerly. Our customers just love us, she says,
echoing the slogan painted on her vinyl bug-covered
Volkswagen. We still hold contracts that go back to 1957.
I've always wanted my staff to be able to run the company,
she says. She has thought for a long time the company could
run without her, but the employees weren't so sure. She says
when both she and her mother had to be gone this spring when
her mother had heart surgery, they proved to themselves they
could do it. I've never been more proud of a group of people
in my life. Like most modern pest professionals, she wants
her employees looking sharp, being in uniform. And she has a
little extra advice for her technicians: If you don't know
an answer, don't make one up, because the customer's
probably been on the Internet. She laughs and adds, I just
love it when people tell me how I'm going to treat their
house.
Read on.... Technicians
seek, and get, more training in Duval
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